Unofficial Cardboard’s v1.0 FAQs

***This FAQ is for v1.0 and has been depreciated, please visit our updated FAQ here***

1. Cardboard VR Headset Info

Are there better lenses available?

We don’t think so! We’ve upgraded our manufacturing processes and choice of suppliers several times, specifically to bring the highest-quality Cardboard VR Headsets to the market.

Unofficial Cardboard products use acrylic 45mm asymmetrical biconvex lenses. We chose these lenses at the recommendation of an optometrist who tested all our lens options.

Can I clean it? (The cardboard is absorbing my…friend’s facial grease like a pizza box)

No. We currently do not know of a viable solution for cleaning cardboard (please contact us and let us know if you do!).

Unofficial Cardboard VR Headsets come with a clear oval sticker that was specifically custom-designed and added to prevent the reported staining and allow you to clean that spot.

Can I color it?

Yes, you can color it however you want. Just be sure to take pic and share it with us! :-)

Do all Unofficial Cardboard VR headsets include an NFC Tag?

Yes, all of our VR Headsets come with programmed NFC tags. These tags are not locked and can be reprogrammed with any Android phone with NFC capabilities.

Unofficial Cardboard does not sell VR Headsets without NFC tags.

Do I need glue?

No, our Unassembled VR Headsets require no adhesives for assembly!

If you do want to glue your cardboard for a repair, you need to buy cardboard glue. Adhesive and crazy glue won’t work for this. (Believe us, we have tried!)

However, Unofficial Cardboard products in our Parts & Hardware category will require various tools depending on how you are using them. Please contact us with any questions regarding these products.

How do I put it together?

Downloadable PDF: Click Here

Our next batch of Unassembled VR Headsets will come with numbered instructions for an easy 3-minute assembly using no adhesives.

For users with with the current design of our Unassembled Headsets, you can watch this video review by PocketHype for step-by-step assembly tutorial:

Please contact us with questions regarding any Unofficial Cardboard products in our Parts & Hardware category, and we will do our best to assist you.

How do I turn it on?

Download and launch any mobile VR apps before sliding your smartphone into your Cardboard Headset. That’s it!

Also, different mobile VR apps usually provide various methods for inputing user commands without taking your smartphone out of the VR Headset. Some will work by triggering the magnet, while others like the Google Cardboard App let you return to the home screen by tilting your VR Headset 90-degrees to the right.

Is this safe for children?

Yes! The only concern would be that children can quickly destroy a product made of cardboard. ;-].

What are the Dimensions and Sizes of Unofficial Cardboard VR Headsets?

UC Classic – Fits Mobile Devices with Screen Sizes up to 5.2 Inches

Width – 133mm (5.23 in)
Height – 80mm (3.15 in)
Depth – 90mm (3.54 in)

Phone gap – 7mm (0.28 in)
Lens distance – 60mm (2.36 in)

UC Large – Fits Mobile Devices with Screen Sizes up to 5.7 Inches

Width – 155mm (6.10 in)
Height – 88mm (3.46 in)
Length – 98mm (3.86 in)

Phone gap – 10mm (0.40 in)
Lens distance – 62mm (2.44 in)

What kind of Lenses do you use?

Unofficial Cardboard VR Headsets use 45mm Asymmetrical Biconvex Lenses.

Biconvex-asymmetrical-lens-Model-300x163

Multiple rounds of testing different lenses with optometrists concluded that our acrylic 45mm Asymmetrical Biconvex Lenses provided the highest-quality VR experience.

What on earth is this?

Cardboard VR Headsets are inexpensive tools that enable users, with compatible mobile devices, to experience the magic of virtual reality (VR).

Google debuted and gave out their Google Cardboard VR Headsets at their 2014 I/O Conference to prove to the world that the VR experience could be fun and easily accessible for everyone. However, it was a one-time project and Google does not sell their Cardboard VR Headsets!

Thus, UnofficialCardboard.com was created to bring the highest-quality Cardboard VR Headsets to the masses. We’re passionate about the future of mobile VR, and we’re dedicated to sharing the VR experience with everyone.

Where is the NFC Tag?

The NFC tag is the round sticker with the Unofficial Cardboard logo.

nfctag-300x225

Will this work if I have glasses?

Our lenses are meant for users with 20/20 vision, so you will need to wear your glasses or contact lenses for the best VR experience. We suggest contact lenses, because the frames of glasses tend to protrude wider than the VR headset’s width.

However, we have heard success stories from users who performed custom cutouts on the sides of their units to fit their glasses!

2. Ordering Info

Can I combine shipping?

Yes, shipping is combined for all orders. If you have any specific shipping inquiries, please contact us.

Can I get a refund?

We are more than happy to refund your order under the following conditions:

  • You request a refund before your order ships
  • You request a refund within thirty (30) days of your order shipping, and you HAVE NOT opened the packaging. Shipping & Handling costs may apply.

Unfortunately, we cannot provide any refunds on orders that have been received and opened. Please contact us if you have any other questions regarding refunds.

Do you provide wholesale discounts for bulk orders?

Yes! Here at Unofficial Cardboard, we’re passionate about spreading awareness and growing the mobile VR industry. That’s why we provide wholesale discount rates for pioneers who need large orders of our Unofficial Cardboard VR Headsets.

From educational institutions and non-profit organizations to VR startups and even Google headquarters around the world, many groups and entities are already taking advantage of our wholesale discounts.

Please get in touch with us here if you are interested in placing a wholesale order!

How long does shipping take?

We ship every weekday, Monday – Friday, excluding postal holidays.

DOMESTIC U.S. ORDERS

  • USPS First Class Mail varies between 2-7 days depending on your location. Your tracking number is also limited to only pickup and arrival information.
  • USPS Priority Mail varies between 1-3 days depending on your location. This is the fastest and most reliable option, and your tracking number will consistently update the package’s shipping along the way. Your estimated arrival date will also appear on the USPS website.

WORLDWIDE & INTERNATIONAL ORDERS

  • USPS International First Class International Mail varies between 7-14 days depending on your location. Your tracking number will only update until your package leaves the US. If 14 days have passed and your tracking number has not updated since leaving the US, please contact us . Otherwise hang tight, it will get there!
  • USPS International Priority Mail varies between 3-10 days depending on your location. This is the fastest and most reliable international shipping method. As with the method above, your tracking number will only update until your package leaves the US.

How long will it take to dispatch my order?

We do our best to dispatch all orders placed before 6 a.m. Pacific time on the same day. During periods with high order volumes, this is not always possible. At these times, dispatch can take 24 to 72 hours or possibly longer in extreme conditions. All orders are dispatched in the order in which they are received.

I haven’t received a tracking number for my order.

On orders of smaller items using the standard service, full tracking is not available, only proof of delivery. Smaller deliveries using an expedited service will get a tracking number.

I’ve received my tracking number but it shows “Not Found” or “No tracking available”

When a tracking number is first created, it can take a day or two to actually become live in the courier’s tracking system. This will often result in a “Not Found” or “No details currently available” message until the system has completely updated and your package’s tracking status. If, after 48 hours, your tracking status still does not show, please contact us and we will look into it for you.

I’ve received my tracking number but it shows details for the wrong package

Couriers sometimes recycle old tracking numbers. It can take a day or two for the new details update in the courier’s tracking system. This will often result in the courier temporarily displaying the old tracking details. This is more prominent with international packages. If your tracking details have not updated correctly within 48 hours of receiving your tracking number, please contact us and we will investigate your order’s status.

It arrived broken, what do I do?

Please contact us with a detailed explanation and description of the damage. We will do everything we can to fix the situation, and your feedback will greatly help us prevent such damages from happening again.

My order arrived but it’s missing a part, what do I do?

While we would love to say that will never happen, minor mistakes do arise in the mass production process, and we apologize in advance. If you are missing any part of your order, please contact us , and we will do everything we can to correct the situation.

Where can I contact you?

Please visit our contact us page!

3. Mobile Device Info

Can I use my tablet with this?

No, not at this time.

Does my smartphone need to be plugged in for this to work?

Nope! That is the seamless beauty of mobile VR.

Does my smartphone need to be rooted for this to work?

No, neither you nor your phone need to be rooted to use any of our Unofficial Cardboard products.

Magnet not working on Note 4 phone? Try this.

Try making the magnet groove a little larger so the Note 4 phone senses the magnet pull.

Note-4-Magnet-Groove-169x300

What do I do if the magnet doesn’t work with my smartphone?

  1. Check to see if your smartphone is compatible onGoogle Cardboard’s list.
  2. Make sure you have removed your phone case if you are using one.
  3. Reboot your phone after you installed the Cardboard App.
  4. Try downloading another VR App found in the Google Play Store to see if the magnet pull will register with another App.
  5. Contact usand we can see what we can do about sending you a stronger magnet!

What does NFC stand for?

NFC stands for Near Field Communication. It is basically a zero powered device that can store data to be read by another device that is powered.

Tiny microscopic strands on the tag raise up in the presence of an NFC reader (smartphone). These strands store data and the data is read by the smartphone. Currently, NFC can store a whopping 4K of data. Our NFC stickers only store 196 bytes since we only need 70 bytes to launch the cardboard app.

What is the largest size smartphone that will fit?

Our UC Classic model headset will fit most smartphones with screen sizes up to 5.2 inches.

Our latest UC Large model headset will fit most smartphones with screen sizes up to 5.7 inches(up to 6 inches without a case).

Alternatively, you can check our FAQ on the dimensions of our products to help you determine your smartphone’s compatibility.

We will also be adding two more models to our Unofficial Cardboard product line for iPhones and tablets, so please stay tuned for updates!

Will my smartphone work with this?

All phones running Jelly Bean 4.1 or newer can run the Google Cardboard App from the Google Play Store. However, the magnetic double-clicking will not work on some phones.

iPhone users can also get in on the fun. The range of apps is little more limited for iOS devices but is expanding all the time.

iOS devices are unable to use the clicker on the side of the device but the apps take this into account and use other actions for selecting things and moving around such as moving your head in a certain way or sometimes even shouting “SHOOT!”. It’s all great fun!

CNet ran an article about iOS compatibility. CNET article by Rick Broida) who attributed the lack of iOS mobile VR apps as the only compatibility issue.

Will the magnet break my smartphone?

No, the magnets actually assist in the functionality of the device. The magnets are used to make selections while the Cardboard VR headset is in use.

We also upgraded the magnets we use in our Unofficial Cardboard products to refine their strength and efficiency.

Will this work if my smartphone does not support NFC?

Yes! The NFC tag mainly serves as an added convenience. So don’t worry; You won’t be missing out on any VR fun just because your smartphone doesn’t support NFC.

Do you offer free samples?

No. Due to overwhelming demand for our products, we are not able to provide free samples of any kind. Most of our brushes and products are priced affordable to allow you to test the quality before purchasing higher priced items or in bulk.

Will this work on iOS?

Unofficial Cardboard VR Headsets will work with any smartphone that has a mobile VR app installed. Compatibility heavily depends on the number of iOS mobile VR apps available in the App Store.

The iPhone 5 and 5s with a case fitted fit neatly into the UC Classic. An iPhone 6 also fits the UC Classic.

The iPhone 6 Plus fits in the UC large.

For a List of some compatible apps please visit our Apps page HERE

4. Mobile VR Apps Info

Can I make my own pictures/movies work?

Now that would be cool, but we’re not sure yet. If you figure it out before we do, please contact us!

I want to use a different app but the NFC automatically launches cardboard, what do I do?

Our NFC tags are not locked. You can rewrite them with any NFC enabled android phone. We use an app called “NXP TagWriter” but you can use any NFC writing app, like Trigger or NFC Tools.

Alternatively, you can deactivate the NFC on your smartphone.

The cardboard app doesn’t work, what do I do?

  1. Check to see if your smartphone is compatible on Google Cardboard’s list.
  2. If you just installed the Cardboard App, try rebooting your phone.
  3. When it opens, try double tapping the screen through the intro of the Cardboard App.
  4. Install another mobile VR app that can be found in the Google Play Store.

What if my smartphone won’t download the cardboard app?

  1. Check to see if your smartphone is compatible on Google Cardboard’s list.
  2. Be sure your phone is running at least Android 4.1 Jellybean.
  3. Try downloading another VR App found in the Google Play Store.
  4. If all else fails, contact us, and we’ll try our best to assist you!

What other apps work?

Good question. I have no idea. We’ve been busy finding materials and building boxes. I will come back here very soon to create a list. I know they are out there for other systems so they just need to be tested.

5. Technical Support

How does the NFC Tag work?

The NFC Tag sticker pictured below activates when an NFC-enabled mobile device touches it. Once you have the Google Cardboard App installed on your NFC-enabled mobile device, touch the front or back of your device to the sticker. It should launch the Google Cardboard App so that you don’t have to launch the it manually! All that’s left before experiencing VR is to insert your mobile device into your Unofficial Cardboard VR headset. You can reprogram this NFC sticker to launch other Apps or websites. NFC Tools and Trigger are two of many Apps that can program and read NFC Tags with NFC-enabled mobile devices.

nfctag-300x225

It looks blurry, what do I do?

The lenses are designed to be used with 20/20 vision. Please make sure you are wearing your glasses or contacts. If it is still blurry, gently wipe the lenses with a soft cloth. Do not use strong detergents as this can damage the surface of the lenses and cause cloudiness.

There may be slight blur around the very edge of the lenses due to the curve, but that will be minimal. 45mm lenses will have much less blur around the edges than lesser focal length lenses sold by many other suppliers.

Biconvex-asymmetrical-lens-Model-300x163

Also, if you have a screen protector on please remove it. Many times the screen protector is what will cause blur.

If you’ve tried the suggestions above and believe the blurriness is due to a defect in our product, please contact us, and we will do our best to assist you!

My phone slipped out and broke, will you pay for it?

No. Unfortunately, we are not responsible for any damage resulting from the use or misuse of our products. So be careful if you start passing it around the party!

We also include a #32 rubber band with all our headsets specifically as a safety measure for keeping your smartphone from sliding out.