Unofficial Cardboard's FAQ

VR Viewer Info

Why the name Unofficial?

Google doesn't recommend an "Official" vendor for Google Cardboard, hence the "Unofficial" name.

What are the dimensions and weights?

The following dimensions are the LxWxH and weight when shipped:

Unofficial Cardboard 2.0 - 147 x 98 x 62mm, 4.2 oz
Unofficial Cardboard 2.0 Plus - 173 x 97 x 64mm, 5.0 oz
Unofficial Cardboard Elite - 144 x 139 x 10mm, 1.51 oz

Which version will my phone fit into?

All versions are essentially the same size. The 2.0 Plus has a mini suction pad for smaller phones to keep them from resting too low.
We have found that if your screen size is between 4.3 inches and 6 inches it will fit in any of the viewers and offer a fully immersive experience.

Below is a table of phones we have tested personally to see if they will fit into our viewers:

If you have a phone, not on the list that does work, feel free to contact us HERE and we will add it.

What is the difference between the 2.0, the 2.0 Plus, and the UC Elite?

The Unofficial Cardboard 2.0 is a certified viewer in the WWGC (Working with Google Cardboard) program.

The Unofficial Cardboard 2.0 Plus is our take on the 2.0. In addition to all the great improvements of the 2.0, the Plus also has a wider gap to hold your phone, a mini suction pad to help hold smaller phones in place, it comes in a variety of colors, the lenses can be adjusted to best fit your eyes with an adjustable Interpupillary Distance(IPD) ranging from 55mm-75mm.

The Unofficial Cardboard Elite is inspired by Google Cardboard and was made to be affordable without sacrificing quality. It features direct touch input (no buttons or magnets).

Getting Started

Which QR Code do I scan to setup my phone with my viewer?

Scan the QR Code that matches the viewer you have:

v2.0:

v2.0 Plus:

UC Elite:

UC Elite QR

 

How do I use the viewer once it is taken out of the sleeve?

For the 2.0:
UC 2.0 Instructions

 

For the 2.0 Plus:
UC 2.0 Plus Instructions

 

For the UC Elite:
UC Elite Instructions

How do I adjust the lenses for 2.0 Plus viewer? (2.0 Plus Only)

Adjust the left and right tabs until your vision feels comfortable. The best method is to adjust the tabs on the sides one at a time with each eye closed until the lenses are directly in front of the eyes.

Attaching the Headstraps (2.0 Plus and UC Elite Only)

2.0 Plus:

UC Elite:

Apps

Which apps should I start off with?

Most people will start with the Google Cardboard app or the Cardboard Camera app by Google.
Google Cardboard - iOS, Google
Cardboard Camera - iOS, Google

Exclusive Music Videos and Stories in VR:
The New York Times VR App - iOS, Google

One of the first games out and still growing. The game involves very simple head movements to guide your character:
Lamper - iOS, Google

Raise your hands and get ready for your stomach to drop in this Rollercoaster app:
Dive City Rollercoaster- iOS, Google

You can travel anywhere. Try looking at places you have never been or revisit a favorite area.
Ascape - iOS, Google

These are just some apps to help you get started and show you what's available. The potentials are limitless. You can find hundreds of other apps available for both platforms in their respective app stores.

Ordering/Shipping

What is the cost for shipping?

Domestic/International:

All shipping prices are determined during checkout based on shipping address and the product(s) being purchased.

How long does shipping take?

Domestic (USA):

USPS First Class should not take longer than 7 days to arrive after it has shipped. If it has been longer than that, please contact us. USPS Priority is 2-4 days. Fedex is determined by address during checkout, overnight is available.

International:

USPS First Class should not take longer than 21 days to arrive after it has shipped. If it has been longer than that, please contact us. Fedex is determined by address during checkout, overnight to Canada is available.

Do you ship to my country?

More than likely yes. This will be determined during checkout based on your shipping address. Please place items in the cart and then go to checkout to see the shipping options.

What are the cutoff times for shipping the same day?

All website orders placed before 7am Pacific time will ship out the same business day, Monday-Friday, excluding holidays. This does not apply to custom skins or custom printed orders.

My coupon isn't working, what do I do?

Please contact us HERE.

How can I change my shipping address if my order has not shipped?

Please contact us HERE with your order number and the new shipping address.

I’m having an issue ordering from the website, what do I do?

Please contact us HERE with the following information:

  • If you are using mobile or web
  • Which browser you are using
  • Which Operating System are you using - Windows/Mac/Linux

Account

How do I log into my account?

From the website, click the outline of the little person in upper right-hand corner then click Login or click HERE.

How do I reset my account password?

From the website, click the outline of the little person in upper right-hand corner then click Login, then click Reset Password. Or click HERE, then click Reset Password.

I ordered without registering, what do I do?

Click the outline of the person in the upper right-hand corner, and click Register an account. Or click HERE. Make sure to use the same email you did when you ordered. You will receive a confirmation email once you confirm and you will be able to see your orders.

Technical Support

The button doesn't work, what should I do?

While we QC test every single viewer that leaves our factory, some slip through the cracks. You can try pushing on the cardboard on the inside to alleviate the pressure and allow the button to move freely. Just a little bit of pressure is all it takes sometimes. If your button is still not working please contact us for a replacement HERE.

The mini suction pad doesn’t work, what should I do?

The mini suction pad will only work on surfaces that are even. If your phone has a textured back, such as the Samsung S6 Active, it will not work. An easy solution is to put a piece of tape on the back on the phone while you are using it. Both packing tape and duct tape will stick to the pad.

If the pad gets dirty you can clean it with water, similar to any suction cup. Just remember to not get the cardboard around it wet or it will puff out.

The image appears to be blurry/double vision, what do I do?

If you are using the 2.0 Plus, adjust the left and right tabs until your vision feels comfortable. The best method is to adjust the tabs on the sides one at a time with each eye closed until the lenses are directly in front of the eyes.

Also, try to move the phone to the left or right. The phone needs to be positioned just right for the apps to be viewed properly.

Lastly, if you are still having issues, be sure the "more rounded" side of the lens is facing the phone.

The lenses are dirty/scratched how do I clean them?

You can clean them with either rubbing alcohol or nail polish remover. Use a cotton ball or Q-tip to avoid coming in contact with the cardboard. The cardboard will absorb the liquid and puff out.

My QR code has faded/Need QR code - Do you have a place where I can scan one?

 

v2.0:

v2.0 Plus:

UC Elite:

UC Elite QR

The glue came undone, what do I do?

Scrape the dried glue away

Apply hot glue or wood glue (Elmers)

Hold for 15-20 seconds.

If you are not comfortable doing that please contact us HERE for a replacement.