Unofficial Cardboard's FAQ
VR Viewer Info
Why the name Unofficial?
Google doesn't recommend an "Official" vendor for Google Cardboard, hence the "Unofficial" name.
What's the difference between Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality?
Virtual reality is what Oculus and Facebook are doing, allowing users to step out of this world and into another one. Augmented reality overlays the real world with additional information — which is what Microsoft is doing with HoloLens. Mixed reality is more like virtual reality in that you can't see your actual surroundings, but a bit like HoloLens in that you can interact with Microsoft apps and move around a digital space. - Todd Haselton
What are the dimensions and weights?
The following dimensions are the LxWxH and weight when shipped:
Unofficial Cardboard 2.0 - 147 x 98 x 62mm, 4.2 oz
Unofficial Cardboard 2.0 Plus - 173 x 97 x 64mm, 5.0 oz
Unofficial Cardboard Elite - 144 x 139 x 10mm, 1.51 oz
Which version will my phone fit into?
All versions are essentially the same size. The 2.0 Plus has a mini suction pad for smaller phones to keep them from resting too low.
We have found that if your screen size is between 4.3 inches and 6 inches it will fit in any of the viewers and offer a fully immersive experience.
Below is a table of phones we have tested personally to see if they will fit into our viewers:
If you have a phone, not on the list that does work, feel free to contact us HERE and we will add it.
What is the difference between the 2.0, the 2.0 Plus, and the UC Elite?
The Unofficial Cardboard 2.0 is a certified viewer in the WWGC (Working with Google Cardboard) program.
The Unofficial Cardboard 2.0 Plus is our take on the 2.0. In addition to all the great improvements of the 2.0, the Plus also has a wider gap to hold your phone, a mini suction pad to help hold smaller phones in place, it comes in a variety of colors, the lenses can be adjusted to best fit your eyes with an adjustable Interpupillary Distance(IPD) ranging from 55mm-75mm.
The Unofficial Cardboard Elite is inspired by Google Cardboard and was made to be affordable without sacrificing quality. It features direct touch input (no buttons or magnets).
Which QR Code do I scan to setup my phone with my viewer?
Scan the QR Code that matches the viewer you have:
How do I use the viewer once it is taken out of the sleeve?
For the 2.0:
For the 2.0 Plus:
For the UC Elite:
How do I adjust the lenses for 2.0 Plus viewer? (2.0 Plus Only)
Adjust the left and right tabs until your vision feels comfortable. The best method is to adjust the tabs on the sides one at a time with each eye closed until the lenses are directly in front of the eyes.
Attaching the Headstraps (2.0 Plus and UC Elite Only)
Which apps should I start off with?
These are just some apps to help you get started and show you what's available. The potentials are limitless. You can find hundreds of other apps available for both platforms in their respective app stores.
What is the cost of shipping?
All shipping prices are determined during checkout based on shipping address and the product(s) being purchased.
How long does shipping take?
USPS First Class should not take longer than 7 days to arrive after it has shipped. If it has been longer than that, please contact us. USPS Priority is 2-4 days. Fedex is determined by address during checkout, overnight is available.
USPS First Class should not take longer than 21 days to arrive after it has shipped. If it has been longer than that, please contact us. Fedex and DHL are determined by shipping address during checkout. Overnight to Canada is available.
Do you ship to my country?
More than likely yes. This will be determined during checkout based on your shipping address. Please place items in the cart and then go to checkout to see the shipping options.
What are the cutoff times for shipping the same day?
All retail website orders placed before 8am Pacific time will ship out the same business day, Monday-Friday, excluding holidays. This may be extended by a day or two around the holiday season. Custom branded orders will ship out as scheduled.
My coupon isn't working, what do I do?
Please contact us HERE.
How can I change my shipping address if my order has not shipped?
Please contact us HERE with your order number and the new shipping address.
I’m having an issue ordering from the website, what do I do?
Please contact us HERE with the following information:
- If you are using mobile or web
- Which browser you are using
- Which Operating System are you using - Windows/Mac/Linux
How do I log into my account?
From the website, click the outline of the little person in upper right-hand corner then click Login or click HERE.
How do I reset my account password?
From the website, click the outline of the little person in upper right-hand corner then click Login, then click Reset Password. Or click HERE, then click Reset Password.
I ordered without registering, what do I do?
Click the outline of the person in the upper right-hand corner, and click Register an account. Or click HERE. Make sure to use the same email you did when you ordered. You will receive a confirmation email once you confirm and you will be able to see your orders.
The button doesn't work, what should I do?
While we QC test every single viewer that leaves our factory, some slip through the cracks. You can try pushing on the cardboard on the inside to alleviate the pressure and allow the button to move freely. Just a little bit of pressure is all it takes sometimes. If your button is still not working please contact us for a replacement HERE.
The mini suction pad doesn’t work, what should I do?
The mini suction pad will only work on surfaces that are even. If your phone has a textured back, such as the Samsung S6 Active, it will not work. An easy solution is to put a piece of tape on the back on the phone while you are using it. Both packing tape and duct tape will stick to the pad.
If the pad gets dirty you can clean it with water, similar to any suction cup. Just remember to not get the cardboard around it wet or it will puff out.
The image appears to be blurry/double vision, what do I do?
If you are using the 2.0 Plus, adjust the left and right tabs until your vision feels comfortable. The best method is to adjust the tabs on the sides one at a time with each eye closed until the lenses are directly in front of the eyes.
Also, try to move the phone to the left or right. The phone needs to be positioned just right for the apps to be viewed properly.
Lastly, if you are still having issues, be sure the "more rounded" side of the lens is facing the phone.
The lenses are dirty/scratched how do I clean them?
You can clean them with either rubbing alcohol or nail polish remover. Use a cotton ball or Q-tip to avoid coming in contact with the cardboard. The cardboard will absorb the liquid and puff out.
My QR code has faded/Need QR code - Do you have a place where I can scan one?
The glue came undone, what do I do?
Scrape the dried glue away
Apply hot glue or wood glue (Elmers)
Hold for 15-20 seconds.
If you are not comfortable doing that please contact us HERE for a replacement.