Unofficial Cardboard FAQ

VR Viewer Information

  • Why the name Unofficial?

    Google doesn't recommend an "Official" vendor for Google Cardboard, hence the "Unofficial" name.

  • What's the difference between Virtual Reality [VR], Augmented Reality [AR], and Mixed Reality?

    Virtual reality is what Oculus and Facebook are doing, allowing users to step out of this world and into another one. Augmented reality overlays the real world with additional information — which is what Microsoft is doing with HoloLens. Mixed reality is more like virtual reality in that you can't see your actual surroundings, but a bit like HoloLens in that you can interact with Microsoft apps and move around a digital space. - Todd Haselton

  • What are the dimensions and weights?

    The following dimensions are the LxWxH and weight when shipped:

    • Unofficial Cardboard 2.0 - 147 x 98 x 62mm, 4.2 oz
    • Unofficial Cardboard 2.0 Plus - 173 x 97 x 64mm, 5.0 oz
    • Unofficial Cardboard Elite - 144 x 139 x 10mm, 1.51 oz
  • Which version will my phone fit into?

    All versions are essentially the same size. The 2.0 Plus has a mini suction pad for smaller phones to keep them from resting too low. We have found that if your screen size is between 4.3 inches and 6 inches it will fit in any of the viewers and offer a fully immersive experience.

  • What is the difference between the 2.0, the 2.0 Plus, and the UC Elite?

    The Unofficial Cardboard 2.0 is a certified viewer in the WWGC (Working with Google Cardboard) program.


    The Unofficial Cardboard 2.0 Plus is our take on the 2.0. In addition to all the great improvements of the 2.0, the Plus also has a wider gap to hold your phone, a mini suction pad to help hold smaller phones in place, it comes in a variety of colors, the lenses can be adjusted to best fit your eyes with an adjustable Interpupillary Distance(IPD) ranging from 55mm-75mm.

    The Unofficial Cardboard Elite is inspired by Google Cardboard and was made to be affordable without sacrificing quality. It features direct touch input (no buttons or magnets).



Getting Started


  • Which apps should I start off with?

    Most people will start with the Google Cardboard app or the Cardboard Camera app by Google.

    Exclusive Music Videos and Stories in VR:

    One of the first games out and still growing. The game involves very simple head movements to guide your character:

    Raise your hands and get ready for your stomach to drop in this Rollercoaster app:

    You can travel anywhere. Try looking at places you have never been or revisit a favorite area.

    These are just some apps to help you get started and show you what's available. The potentials are limitless. You can find hundreds of other apps available for both platforms in their respective app stores.

Ordering & Shipping


  • How do I log into my account?

    From the website, click the outline of the little person in upper right-hand corner then click Login.

  • How do I reset my account password?

    From the website, click the outline of the little person in upper right-hand corner then click Login, then click Reset Password.

  • I ordered without registering, what do I do?

    Click the outline of the person in the upper right-hand corner, and click Register an account. Make sure to use the same email you did when you ordered. You will receive a confirmation email once you confirm and you will be able to see your orders.

Technical Support

  • The button doesn't work, what should I do?

    While we QC test every single viewer that leaves our factory, some slip through the cracks. You can try pushing on the cardboard on the inside to alleviate the pressure and allow the button to move freely. Just a little bit of pressure is all it takes sometimes. If your button is still not working please contact us for a replacement HERE.

  • The mini suction pad doesn’t work, what should I do?

    The mini suction pad will only work on surfaces that are even. If your phone has a textured back, such as the Samsung S6 Active, it will not work. An easy solution is to put a piece of tape on the back on the phone while you are using it. Both packing tape and duct tape will stick to the pad.

    If the pad gets dirty you can clean it with water, similar to any suction cup. Just remember to not get the cardboard around it wet or it will puff out.

  • The image appears to be blurry/double vision, what do I do?

    If you are using the 2.0 Plus, adjust the left and right tabs until your vision feels comfortable. The best method is to adjust the tabs on the sides one at a time with each eye closed until the lenses are directly in front of the eyes.

    Also, try to move the phone to the left or right. The phone needs to be positioned just right for the apps to be viewed properly.

    Lastly, if you are still having issues, be sure the "more rounded" side of the lens is facing the phone.

  • The lenses are dirty/scratched how do I clean them?

    You can clean them with either rubbing alcohol or nail polish remover. Use a cotton ball or Q-tip to avoid coming in contact with the cardboard. The cardboard will absorb the liquid and puff out.

  • My QR code has faded/Need QR code - Do you have a place where I can scan one?

    Scan the QR Code that matches the viewer you have:

    • v2.0

    • v2.0 Plus

    • UC Elite

  • The glue came undone, what do I do?
    1. Scrape the dried glue away
    2. Apply hot glue or wood glue (Elmers)
    3. Hold for 15-20 seconds.

    If you are not comfortable doing that please contact us HERE for a replacement.